Generally, after your discovery call, if you wish to have your video scripted, you can send us through the script and your videographer can review it to ensure its ready for the screen!

We’ll need a few insider items from your business to ensure your videos come out absolutely stellar. We love that old adage “the early bird gets the worm” so, don’t delay if you can send any of these items through earlier rather than later – it’ll help us combat potential delays down the track. Here’s what we need:

Your Logo – a high quality image file preferably in PNG format (or a format which has a transparent layer). If you have different versions of your logo, go ahead and send them all to us. The more we have to work with the better.

Your “Tagline” – most businesses have a little ‘saying’ they like to put under their logo or as part of their branding. If you don’t have one, we suggest creating one (at the very least, for the purpose of your video) because it can really make the end result “pop”! As an example, our tagline is: “Web video that works.”

Font – provide the name, or details, or a copy of your preferred font (if you have one).

Specific Colours – tell us the specific colours used in your marketing, website, and print materials. Most colours have a HEX number if they are web-based colours, for example: Red is #FF0000. If you can’t get this information, we’ll try and extract the colours from your logo or other relevant company image.

Preferred Music – give us your company’s music file, or let us know what type of music you’d like featured in your video. No stress if you don’t have music or anything in mind, we’ll be able to hook you up with some cool tunes! Important Note: Please ensure the music you provide is either owned by you or ‘royalty free’ to stay in line with copyright law.

Please Note: Once your shoot has been completed, all assets and information will be required upfront to commence post-production. Once editing commences, If our team require further assets and information from you to meet project objectives, we require the necessary items be provided within 3 business days of our request, or as otherwise agreed. If our team are unable to proceed with your project’s edits as a result of tardiness in providing the required assets / information, an overdue fee may be applicable. So please be sure you provide us with everything we need when we commence your editing – we want to ensure we get your video project completed on time and on budget!

• Clothing: Plain block colours are best on camera (no checkers, stripes or wild patterns). Splashes of colour that match your company’s branding will also help to tie it all together. Bring a few clothing options to be safe.
• Practice, practice, practice your script/content (even if you’re going to be using a teleprompter). Practice in front of the mirror and make sure you read aloud. Reading the words in your mind isn’t beneficial. Pretend like you’re in front of the camera and give it your best performance!

You will receive regular updates on the progress of your video every Friday to ensure you’re across every aspect of your project! Of course, you’re more than welcome to reach out to your Project Manager at any time should you have any questions or concerns.

We know things can be hectic and we pride ourselves on leniency and understanding! However, once we’ve scheduled your shoot date, we turn away other work and schedule our staff accordingly, so if you make a request* to change the date, some fees are applicable to ensure our costs are covered:

Cancellation – Before Your Discovery Call – If you cancel your video project any time between when you made payment and when you have your Discovery call, 30% of the deposit you paid (ex-GST) is non-refundable.

Please Note: If you haven’t scheduled your discovery call, and subsequent shoot within 3 months of your initial deposit, and haven’t provided alternative dates for either, your project will be cancelled and 30% of your deposit (ex-GST) is non-refundable.

Cancellation – 2 business days or less of confirmed shoot date: 100% of your initial deposit will be forfeited.

Cancellation – 3 business days or more before confirmed shoot date: A small administrative fee of $300 will be deducted from your initial deposit.

Rescheduling – 2 business days or less of confirmed shoot date: A small administrative fee of $200 will be added to your final payment balance.

Rescheduling – 3 business days or more before confirmed shoot date: No fee applicable.

*If your shoot is weather dependent and therefore requires a last minute change – we will not charge out any admin fees to the rescheduling. However, the appropriate cancellation fees will still apply if you cancel altogether.

Here are some details as to how to find us. We’re at Revolver Creative, located at 231 Chapel St, Prahran. We’re just a short walk from Prahran station, and located next to tram routes 78 and 79 – both travelling the length of Chapel St, between Richmond and St Kilda. Tram routes 3, 5, 6, 8, 64, and 72 all intersect Chapel St. Short-term street parking is abundant, there are also a few carparks nearby:

Please note that the prices shown are a minimum. The supermarket carpark located at the top left corner of the image and the multilevel carpark directly opposite (the top few levels) will most likely have the most free spaces.

We’re really excited about seeing you at the shoot,just remember to follow our tips, practice lots, and you’ll be as good as gold! And remember to contact us if you have any questions – we’re here to help: 1300 662 979.