Smart Ways To Give Feedback To Virtual Workers

Play Video

It is important to think carefully about how best to approach your virtual workers with feedback. This is critical to the process of successfully managing remote staff.

Timely feedback helps quality control. You must monitor carefully the progress of a team member who is doing a task for the first time. Even a small error can have big implications if it goes unchecked. They may not be formatting the resource box in the correct manner. For example,  and this may have gone out to many sites. It will take time and effort to correct all those errors. It is much preferable to pay close attention to the work as it is being done and correct the mistakes along the way than having to go back and correct the errors if they have gone through to the client.

Feedback needs to be given regularly to your virtual administrative assistants and it needs to be both positive and negative. If your virtual assistant has done a good job, tell her and congratulate her on a job well done. She needs to be able to take negative feedback as well, as it is all about improving performance. ‘A’ players will want to get better at their tasks and constructive criticism can help them do just that. Anthony Robbins calls it CANI: Constant, Never Ending Improvement.

Some people use the sandwich technique when they are delivering negative feedback. This involves saying something positive to the employee, followed by the negative feedback and then finally giving some positive feedback. A smart assistant will see through this for what it is. They will feel that the only reason you are delivering the positive feedback is to cushion the blow of the negative feedback. It feels contrived, and as if you don’t really mean the positives you are expressing; they are there simply a lead in to the negative.

A good way to give feedback is first to ask your virtual workers if it is a good time for them to receive feedback from you. Say to them, may I give you some feedback? It may not be a good time. Perhaps something has happened at home which has put them in an unhappy frame of mind. It would be better if you spoke to them about their performance in a day or so.

The feedback you provide to them at this time should be comments on what they are doing well and also what could be done to improve their performance. When you do give them feedback, say to them, when you do and then add the behavior. Explain to them the effect their behavior has on the rest of the company. You can say to them, when you do this, here is what happens.

taking down notes

Do you follow a specific procedure when giving feedback?

When you have made this clear to them, then you can suggest what they could do differently the next time. For example, you could say, when you don’t quality test your own work, I need to get someone else to go over your work. If it slips by, it might end up reaching the client and will make our business look bad.

The final step is that they might be able to suggest something different that they could do, or if not, you could provide them with some advice about this.

Giving feedback in this manner will result in happy virtual workers and also improvement in their work which can only lead to benefit for  your business.

If you need more detailed advice on how to give constructive feedback to your virtual workers then check out these techniques included in the Outsource Profit Machine workshop by clicking here.

Your free report reveals

How to film great looking
videos on your iPhone:

Simple tips to create high quality video with
the camera you already have.


We love helping small and medium size business access high quality video.
Here’s what our clients say.


We love helping small and medium size business access high quality video.
Here’s what our clients say.

File conversion
Your free report reveals

Your Free Report Reveals

How to film great looking videos
using your iPhone.

We will only send you awesome stuff


This privacy policy sets out how we (Melbourne Video Production) uses and protects any information that you give us when using this website. Melbourne Video Production is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Melbourne Video Production may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st 2012.
We may collect the following information:
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our Policy for Protecting Your Online Privacy
This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so (we hate spam as much as you do… probably more). We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.